Freshworks Investor Day Presentation Deck

Customer service solutions at $300M in ARR freshworks 2022 TAM (1) $27B 2022-2026 TAM CAGR (1) 15% ARR(2) $300M Target Persona CS, CCO Growth Rate(2) Low-Mid Teens Customers >$5K ARR(2) 10,272 (1) Source: Gartner. Customer Service includes: Customer engagement center, CCI and CCAS, Workforce Engagement Management, Digital customer service and Field service management. (2) ARR, ARR YOY growth rate and customer count are as of Q2-23. Customer Service Ⓒ2023 Freshworks Inc. All rights reserved. 39

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