Investor Presentaiton
ANZ 2023 Half Year Results
OPERATING EXPENSES
Total operating expenses, $m
131
231
30
4,788
4,818
2H22
+1.8%
3.7%
91
4,997
4,906
-274
FX
2H22 FX Adj.
Inflation¹
Digitisation²
Productivity &
regulatory
investment
reprioritisation
1H23 before the
impact of M&A
activity & NOHC
Impacts of
M&A actvity
& NOHC³
1H23
1H23 productivity & regulatory investment reprioritisation
Evolving customer acquisition & distribution models
Optimised customer servicing & transaction processing
Technology modernisation
Property & enablement simplification
Investment rationalisation/re-prioritisation
Continued investment in digital channels; reduced physical presence
Further automated & simplified back office; increased customer self-service
Reviewed and updated network & software contracts; simplified infrastructure
Reduced corporate footprint; ongoing changes to Operating Model
Reduced regulatory driven investment
Basis: Cash Profit continuing operations
1. Includes revaluation of leave provisions
2.
Includes Cloud run & ANZ Plus run costs
3. Includes Suncorp Integration costs, NOHC establishment costs & costs previously attributed to discontinued operations
70
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