Investor Presentaiton
ASSURANCE
The following limitations have been applied to this verification:
The principles of Data Accuracy and Reliability were verified on a sample
basis, exclusively in the light of the information and data related to the material
themes presented in the Report;
The economic information presented in the Report was verified specifically
against the GRI Equilibrium principle.
OPINION ON THE REPORT AND THE VERIFICATION PROCESS
A Rede D'Or São Luiz used the same materiality study developed in 2020. In our
opinion, the selected topics and subtopics made it possible to prepare a balanced
Report in a current sustainability context in 2021;
The Report presents a matrix containing the strategy of Rede D'Or São Luiz
and the survey of external sources on relevant aspects that are being discussed
nationally and internationally in the health sector: GRI Standard, Global Risks of
the World Economic Forum (WEF), Sustainability Accounting Standards Board
(SASB Healthcare Delivery), Sustainability Yearbook S&P 2020, Sustainability
NHS, Green and Healthy Hospitals, ANAHP Observatory and Sustainable
Development Goals (SDGs);
Commitment to the UN Global Compact (UN Global Compact Status
- GC Advanced);
Rede D'Or São Luiz S.A., was awarded the Global Climate Award 2021 in the
Climate Leadership category - GOLD/Climate Leadership - Gold;
For the second consecutive year, the increase in the accreditation process was
evidenced. This year the number of hospitals accredited by JCI has increased
significantly, there are 10 hospitals accredited in Rede Dór, representing 25% of
accredited hospitals in Brazil;
The data presented to meet the GRI indicators 305-1, 305-2 and 305-3, are part
ofthe Greenhouse Gas Emissions Inventory (GHG), prepared in 2020, whose
contenthas not been subject to specific verification. Prepared based on NBR ISO
14.064-1/07 and the Brazilian GHG Protocol Program, the inventory was certified
by a third party through an independent verification process;
The Report appropriately updates data from the NPS indicator (Net Promoter Score),
which assesses how much customers are willing to recommend the services of Rede
D'Or São Luiz. There was growth in the NPS in all sectors;
The Report adequately presents the indicators associated with the Essential option
of the GRI, which includes social and environmental indicators;
The inconsistencies found in the Report, in relation to one or more GRI Principles
have been satisfactorily corrected.
CONCLUSION
As a result of our verification process, nothing has come to our attention that could
indicate that:
The information provided in the Report is not balanced, consistent and reliable;
Rede D'Or São Luiz has not established appropriate systems for the collection,
compilation and analysis of data and quantitative and qualitative indicators used in
the Report;
The Report does not adhere to the Principles for defining content and quality of
the GRI standard for sustainability reports and does not meet the criteria of the
Essential option.
DECLARATION OF INDEPENDENCE AND IMPARTIALITY
Bureau Veritas Certification is an independent professional services company
specializing in Quality, Health, Safety, Social and Environmental management with more
than 185 years of experience in independent assessment services.
Bureau Veritas has implemented and applies a Code of Ethics throughout its business
to ensure that its employees maintain the highest standards in their daily activities. We
are particularly attentive to avoid conflicts of interest.
221 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021
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