2nd Quarter and 1st Half 2022 Results
BOURSORAMA: A POWERFUL BUSINESS MODEL
Highly scalable model
Steady increase in client wallet
_Operating Cost per Client and Clients per
FTE (basis 100 in 2016)
New Clients ('000)
Operating
Cost/Client
1000
100
_Number of new Clients ('000) and Avg.
Cost of Client onboarding(") (basis 100 in 2016)
Acquisition Cost/New
Client
100
Clients/FTE(3)
4 000
70
60
26
_Assets under Administration and
Loan outstandings (EUR bn)
Assets under Administration and
Loan outstandings per Client Cohort (basis 100)
600
800
80
88
500
الس
3 000
50
400
600
60-
40
Cohort
2011
400
40
40
30
2.000
20
200
20
20
300
Cohort
2020
200
10
100
0
0
1 000
0
FY1 FY2 FY3 FY4
FY5
FY6
FY7
FY8 FY9 FY10
2016
2017
2018
2019
2020
2021
H122
2016
2017
2018
2019
2020 2021
2016 2017 2018
2019 2020 2021
H122
Loans
■Deposits
■Financial Savings (2)
x3.3 new clients in 2021 vs. 2016 with a continuous decreasing acquisition
cost per client (~-40% vs 2016)
c. 85% active clients, c. 50% clients using Boursorama as their primary bank
Steady decrease of cost-to-serve (~-50% vs 2016) with limited staff increase
increase to serve an expanding client base
(1) Excluding the ING transaction
(2) Life Insurance including the transfer of ING insurance as of early July, Mutual Funds and Securities (3) Full Time Equivalent
SOCIETE
GENERALE
Strong increase in AuA with a diversified product mix both in savings
and credit (AuA +19% cagr 16-21)
Continued growth of client equipment with increasing trend for the
most recent cohorts (x2 in AuA after 2Y on average, x3 after 6Y)
2ND QUARTER AND 1ST HALF 2022 RESULTS |3 AUGUST 2022View entire presentation