Sustainability Report 2020
Pillars of Sustainability
Portobello
Customer satisfaction
Portobello conducts a survey every six months with architecture and design
professionals, specifiers of the brand, to measure their degree of satisfaction
with the company's processes, products and services. The most recent of the-
se surveys was carried out in February 2021, with 305 specifiers.
Portobello maintained in 2020 its RA1000 certification, from consumer protec-
tion website Reclame Aqui, received three years in a row. This recognition,
updated daily with consumer scores on the website, is intended for companies
that show their customers that they are committed to providing quality after-
-sales services, raising the degree of trust in their brand and products.
Specifier satisfaction
86%
Satisfied
11%
Not satisfied
·3%
Indifferent
End consumer satisfaction
88%
Satisfied
.8,5%
Not satisfied
-3,5%
Indifferent
Comments of specifiers who work in partnership
with Portobello Shop, from an anonymous survey
❝6 Excellent staff.
❝ Incredibly thoughtful and
accommodating, always intent
on helping us the best way possible.
The service is always very good.
Consultants are always nice and
well-informed about the products.
66 You are amazing.
Kudos to the team and for
your top-class products.
A quality product, a quality delivery
and a quality service are the reasons why
I choose Portobello products.
Sustainability Report 2020
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