2020 Annual Report

+++ 2020 ANNUAL REPORT OUR ESG STRATEGY QUALITY OF LIFE COMMUNITY ENGAGEMENT We promote an environment of collaboration and respect, and we encourage actions that offer our employees optimum working conditions and attractive benefits. In order to promote a work-life balance among our employees, we modified our working hours - our corporate employees now finish their working day half an hour early, and we also reduced the length of the working day on Fridays. As part of the benefits that we offer, we have forged 158 partnerships that help improve the quality of life of our employees, 13 more than there were in 2019. These include discounts for education services, healthcare, accommodation, restaurants, sports, transport and entertainment, among others. We also rolled out vaccination and awareness campaigns on a national scale to help benefit our employees, including flu vaccinations and information about how to prevent breast cancer. At Megacable, we also focus on psychological and social risk factors that affect our employees, which is why operate under standards that promote an optimum working environment for all our employees. To achieve this, we are in the process of becoming NOM-35 certified. As a result of the challenges stemming from the COVID-19 pandemic, our priority is and will continue to be offering people the services they need to continue their activities remotely. This is why we rolled out the At Megacable, We Are With You campaign, through which we offer connectivity to more than 250 social welfare institutions, including children's homes, shelters and retirement homes located in 74 cities around the country. Additionally, we provide telecommunications service to institutions like the Red Cross and volunteer fire brigades in our communities. More than 7,000 people were benefited through At Megacable, We Are With You campaign. As an act of solidarity with medical, nursing and support staff involved in treating patients with COVID-19, we also donated 2,500 personal protection equipment kits that were distributed to 20 regional public hospitals located in 18 cities around the country, including in Mexico City, León, Veracruz, Morelia, Guadalajara, Colima, Tepic, Hermosillo, Puebla and Tuxtla Gutiérrez, among others. Each kit included KN95 face masks, surgical caps, disposable coveralls, protective glasses, and gloves, helping protect all our healthcare workers. We also supported Small and Medium-sized Enterprises facing problems as a result of the pandemic by launching our Reactivate with Megacable (Reactivate con Megacable) campaign, offered internet, fixed telephony and mobile telephony packages at very accessible prices, with special discounts and in some cases debt cancellation. As part of our efforts to involve our suppliers in our commitment to the community, we have asked them to sign a contract in which they confirm that they do not use any materials that are the result of slavery or drug trafficking, in keeping with our principles and values. + DON 26 MEGACABLE.

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