4Q 2021 Investor Presentation
Strategy Progress Update
Driving changes across the businesses and bank-wide
2021-2025
Strategic Ambitions
Digital
Fast
Build digital factory and apply latest
available technologies - Advanced
Analytics (AA), Al and Big Data
Improve processes and speed to
market
>
Convenient
Enhance customer convenience and
experience
2021
Achievements
Digital function created; Chief Digital Officer hired
+70 digital zones deployed
Digital factory operating model finalized
■ +8 new AA cases; +8 Ops RPAS
■ Reduced turnaround time on Personal Finance by
50% and reduced to 9 days for Home
■ 41% Agile IT Projects Delivery
Simplified Corporate Credit process with improved
turnaround by +30%
■ New operating model for PB & Affluent
■+13 new branches, +55 ATM sites
Revolving credit card established
Mid-Corp & GTB units established
■ SME portfolio increased financing
مصرف الإنماء
alinma bank
2022
Initiatives In-Progress
Empower Digital Enablement team to
accelerate digitalization
Expand digital investment and savings
products and cross-sell investment products
■ Establish AA Centre of Excellence
■ Continue enhancement of digital journeys
and app functionality, and increase cross-
sell
■
Upgrade systems support for new Treasury
processes
Strengthen customer acquisition
partnerships
Adjust client coverage models
■ Enhance family account, Youth and Affluent
ecosystems and programs
Total
4Q 2021 INVESTOR PRESENTATION
66 Initiatives
23/66 Initiatives Completed
35%
39/66 Planned to Complete
59%
10/48View entire presentation