Investor Presentaiton

Customer care - at our core philosophy ❖ Settled total death claims of Rs. 23,423 crore in FY23 as against Rs. 35,720 crore in FY22. ✰ Claim settlement ratio (Death) in FY23 is 98.52% by number as against 98.74% in FY22. * The number of policyholders complaints per 10,000 policies sold in FY23 is 39.83. ❖ Repudiated claim ratio for FY23 is 0.87%1. *55 Lacs plus queries resolved through call center/IVRS in FY23. Trust of customers gained by consistently high delivery standard. Source Corporation data. 'repudiation claim in number. LIC भारतीय जीवन बीमा निगम LIFE INSURANCE CORPORATION OF INDIA 51

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