Q1FY24 Performance and Strategic Initiatives
VYOM
यूनियन बैंक
ऑफ इंडिया
भारत सरकार का उपक्रम
Overview
1
Guidance
S
Union Bank
of India
A Government of India Undertaking
G20
2023 INDIA
Customer Engagement & Experience
•
40 digital journeys
•
10+ new digital assets
Human Banking & Conversational Al
Omni-channel experience
Hyper personalization
Q1 Highlights
•
•
Business
•
Financials
Asset Quality
Capital
Adequacy
3
Future Ready Technology
•
Modern microservices based tech stack
Fin. Inclusion &
ESG
•
Next-gen digital contact center
•
Strategic
Initiatives/Outcome
Group Entities
Awards
Transforming the Bank Across 5 Key Themes
ها
2
Advanced Analytics
•
Bank-wide data-lake to enable 100+
advanced analytics use cases
Structured analytical development life
cycle
for long term
implementation
sustainable
}
Best-in-class customer relationship management
platform
LO
5
New Agile Way of Working
•
Revamped digital operating model
•
Agile, cross-functional teams
•
Capability building
4
Ecosystem & Partnerships
•
FinTech innovation hub with 90+ FinTechs
Open API Banking
Sandbox for quick testing & deployment
RBI Innovation HUB
Account Aggregators
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