2021 ESG Report
03 2021 ESG Report
Executive's Statement
66
In 2021, we celebrated the Centennial
birthday of the Communist Party of
China, and also witnessed the 20th
anniversary of the CSRC Bank's
reformation. In the 20 years, CSRC
Bank, in line with its mission of
supporting agriculture and small
and micro enterprises (SMEs), has
explored a special development path
for microfinance, and has achieved
a win-win situation for its own
development, capital market, and
social benefits.
"
Serving micro and small business, supporting rural
revitalization. As a rural and commercial bank that
focuses on small and micro businesses and practice to
be inclusive, we insist on party-led development, and
introduced outstanding financial talents into the rural
area to support rural revitalization. At the same time,
we constantly speed up the construction of inclusive
financial sites, develop products and services according
to the actual needs of rural area and SMEs, and meet
the urgent needs of farmers and enterprises. We also
continue to innovate new models of services for the
benefit and convenience of the people, making CSRC
Bank a helper in the daily life of the public.
Leading by science and technology, optimizing customer
service. We always take technology as the driving force
for business development, promote the integration of
technology and business, and developed a variety of
online platforms and products to make financial services
more intelligent and convenient. We adhere to the service
concept of "Mind the people's livelihood, customer's first
choice", and are committed to providing customers with
high-quality, comprehensive and timely services. At the
same time, we try our best to ensure information security
and customer privacy. In 2021, our complaint handling
rate was 100% and our comprehensive customer
satisfaction reached 99.18%.
Insisting green development, protecting clear waters and
green mountains. We innovated and developed green
finance business, adhered to the strategic guidance,
established a green finance department and a green low-
carbon transformation financial service center in 2021.
We launched a series of green financial products such
as Emission Loan, Su Carbon Finance, Environmental
Protection Loan and green bond to provide guarantee
for the development of green economy. Similarly, we
also adhere to green and low-carbon operation, build
"zero carbon outlet" pilot, and promote paperless
services and office, so as to minimize our impact on
the environment.
Focusing on people-oriented, building a happy
bank. We take "Feiyan culture" as the core.
Internally, we regard employees as an important
asset of the company, help employees achieve
career development and care about their work and
life; Externally, through the CSRC bank Charity
Foundation, we have carried out various public welfare
projects such as donating funds to students, helping
doctors and disadvantage people in Jiangsu, Gansu,
Yunnan and Hubei for many years. In addition, in
response to the impact of the covid-19 and the floods
in Henan, we launched corresponding credit products
to help the public to resume production and life.
Born for the farmers, live up to the mission and
continue to fight for the future. In 2022, we will still
comprehensively serve the rural revitalization and
the real economy, promote common prosperity with
inclusive finance, empower our businesses with
science and technology, and fully integrate ESG into
the whole process of business development and
operation our enterprise. We will also take on new
responsibilities and missions to promote high-quality
economic and social development and stride forward
on the road to pursuing our dreams.
Executive:
CRCBANK 04
43
March 30, 2022View entire presentation