2021-2023 Sustainability Plan and Financial Performance

Customers Leveraging on Digital platforms to handle the business1 Operating platform for customers at Group's level enel Customer segments covered by Enel X plaftorms Fo Opex/ customer² (€/cl) B2C 83 B2B B2G 000 22.6 Zero back office 14.0 Offering integrated with commodity 2020 2030 Home appliances Flexibility services Smart cities solutions ecosystems Digital Interactions Digital customers (mn) 17 45 Cross segment platforms Homix Smart 2020 2030 home solutions Corporate cust. (TWh) 130 EvOs Mobility Platform Customized offering 108 2020 2030 1. 2020 expected figures 2. In real terms E-Pay Financial Services ③ YoUrban Municipalities & citizens Integrated customer operations Der.Os Distributed energy optimization 40

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