Investor Presentaiton

Concentrating on customer service from sales to after-sales Clear definition of channel vocation for each segment 3,690.47 +0.19 +0.01% Customer base EOE monetization Business expansion Innovation and technology Digital Channel Remote Channel 584 million visits/month (+10% YoY) 8.7 million inquiries/month Commercial Network 2.9 thousand stores (-145 YoY) Prospera 1.4 thousand agents (+192 YoY) Channel External 21.4 thousand points of sale (+17 thousand YoY) Unique experience, through deeper channel integration Harnessing cutting-edge technology and processes 22 million new agreements in 1H23 Virtual Assistance: 4 million customers served/month (+76% YoY) 97% of bank transactions are conducted through digital channels (+3 p.p. YoY) Greater activation R$ 2.4 billion in origination in 2Q23 of individual accounts in M1 (+28 p.p. YoY) Resolution Rate Digital channel share expansion New agreements 97% Funds Personal loan 81% 78% 71% 71% 64% 2Q22 2Q23 2Q22 2Q23 Jan/21 Jun/23 INVESTOR RELATIONS ☑ 10.3 million visits/month Revenue growth Mature stores account for 70% of revenues Serving 1 million customers (+25% YoY) across 1.7 thousand municipalities R$ 2.9 billion portfolio (+28% YoY) and revenue growth (22% YoY) Strengthening the physical presence by expanding 2,037 municipalities to 2,558 in 12 months R$ 1.6 billion average loan volume per month (+33 % YoY) Expanded Offering: Home equity, personal loans with auto guarantee and consórcios 1 Portal, internet banking, and app 21 [email protected] 0800 286 8484 FAQ www.santander.com.br/faq

View entire presentation