Investor Presentaiton
Unique culture
Our people are the greatest lever for
enchanting our customers
Santander
eNPS1 78 pts
8
g³ Diversity & Inclusion
34.7%
Black
employees
(+6.8 p.p. YoY)
35.7%
Women in
leadership roles
(+5.7 p.p. YoY)
55.4%
Women
employees
(+2.4 p.p. YoY)
Protagonism in knowledge
Academia Santander 2030
Encouraging the protagonism of
our employees with training
focused on the experience of our
customers and optimizing
processes
Concepts such as customer-
centricity, entrepreneurship and
innovation, data analysis, and a
digital mindset
95%
Of employees participated in
training over the year
69%
of internal courses are taught by
our own employees
INVESTOR RELATIONS
1 eNPS (Employee Net Promote Score) - measurement of employee satisfaction level
[email protected]
0800 286 8484
FAQ www.santander.com.br/faq
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