Impact of COVID-19 on Industry Environment

New Normal of Air travel in Post-Covid-19 Age Market Domestic and regional air travel will recover first. 3rd/4th traffic rights will be dominant and 6th traffic right will complement. • Family visit and leisure travel will recover first. . . Local staycation becomes popular. Passenger International travelers will be most concerned with safety. Wearing masks, checking temperatures, and cleaning hands throughout the journey will be required. Service Digital solution will be implemented to reduce touchpoints literally in the check-in and boarding process CHINA AIRLINES 25

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