Investor Presentaiton

Operating Expenses (RM 'mil) 2Q23 Q-0-Q 1H23 Y-o-Y Personnel 1,496 7.2% 2,891 5.4% Establishment 213 2.9% 420 9.1% Technology 422 12.5% 797 6.7% Marketing 76 15.2% 142 65.1% Admin & General 198 (34.0%) 498 (2.5%) Total 2,405 2.6% 4,748 6.2% Cost-to-Income Ratio > Opex rose 2.6% QoQ and 6.2% YoY driven by uptick from underlying overall cost. However, this was partially offset by lower A&G expenses from tactical cost optimisation > The positive JAW resulted in a 180bps QoQ CIR improvement to 45.1% in 2Q23 and -50bps to a new low of 46.0% YoY for 1H23 QoQ +2.1% JAW CIR +1.2% -4.7% +1.3% +4.1% FY19* 53.4% FY20 51.7% 47.5% 46.9% 46.0% 45.5% 45.1% FY21^ 48.6% FY22 46.5% 2Q22 3Q22~ 4Q22 1Q23 2Q23 1H23 46.0% Notes: Σ - Excludes FY19 transformational and other cost of RM372mil; reported CIR was 54.8% ^ Excludes: Exceptional items in 1Q21: RM46 mil; 2Q21: RM258 mil; 3Q21: RM93 mil; 4Q21: RM85 mil Excludes: Exceptional items in 1Q22: RM53 mil; 2Q22: RM52 mil; 3Q22: RM9 mil; 4Q22: RM7 mil 8

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