Investor Presentaiton
Digital, scalable, efficient architecture: Project Inspire
Future-ready digital transformation
Reimagining our systems and processes by investing in new technologies and capabilities
Envisioned tracks for transformation- moving towards execution
Product
configurator
Enriched customer
interactions
Hyper-
personalization
Centralized
communication
CRM
CRM
Quality CoE
Data
Platforms
оо
1000
mmm
Human
Resource
Management
Our end state
Efficient customer &
partner onboarding
QQQ
Data-driven
recruitments
Business
Process
Management
Incentive &
Commission
Management
Experiential hub
Integration
AI / ML driven
Enhanced
customer interactions
✓ productivity
Automated
issuance
B
23
Completed
Approaching completion
Yet to start
Customer 360
view
Increased
persistency &
controls
Profitable
growth
mix
distribution
Diversified
first
Customer
& governance
management
Risk
Analytics
digital &
Technology,
HDFC
LifeView entire presentation