Financial Performance and Remediation Update

MARKET LEADERSHIP IN BUSINESS & PRIVATE BANKING Focused on simplifying the business and getting the basics right ~550 ~200 Simplified merchant offering 11 Embedded heightened focus on performance disciplines New customer facing roles in FY21 FTE savings from process & policy changes • • 1.15% flat price on card transactions¹ Least cost routing Transforming small business lending Driving growth through better customer and colleague experiences Simplified small business lending with fast tracked assessment, digitally 15.4% captured self declared income, conditional approval in 24-48 hours New Quickbiz offering³ to enable cash disbursement within 20 mins 15.8% 0.4 -0.3 Small business lending GLA change ($bn) Market share 1H21 2H21 Straight-through processing enabling real-time onboarding Electronic ID verification and automated KYC decisioning Multi product origination Digital transaction account opening² Industry-leading relationship bankers enabled by Data & Analytics Leveraging our High Net Worth proposition New facility renewal & annual review process: faster assessment based on behavioural drivers Personalised customer leads: advanced analytics propensity models help identify opportunities for bankers to better meet customer needs ✓ New integrated HNW offering, 2.3x HL system growth in 2H21 (1) Replacing 10 separate pricing plans 50 new Private Bankers, dedicated credit team and tailored policies, improving turnaround times Improved digital: new nabtrade app, JBWere website refresh and new client portal (2) Currently available only to sole traders and Australian private companies where the individual is new to bank. Work underway to expand more broadly (3) Expected launch in late calendar year 2021 initially for unsecured lending and existing customers only (4) NAB Private Bank: Winner - Australia PRIVATE BEST A ANK AWARD 2022 GLOBAL FINANCE 4 National Australia Bank

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