Americas Wholesale Banking Growth and M&A Advisory
Digital Progress: All-Bank
• Canada: Continued growth in self-serve transactions driven by higher mobile and online usage
• Pacific Alliance: Significant mobile user growth across all geographies, particularly in Peru and Mexico
Digital Adoption (%)¹
50%
47%
43%
36%
+17%
+700 bps
Active Digital
Users (#'000)
5,903
6,221
5,306
4,513
3,559
54%
+1,800 bps
+75%
2018
2019
2020
Q2/20 Q2/21
+8%
2018
2019
2020
Q2/20
Q2/21
7,524
6,316
7,099 7,676
5,276
Active Mobile
Users (#'000)²
+45%
Digital Sales (%)
2018
2019
2020
Q2/20 Q2/21
+800 bps
+500 bps
42%
36%
34%
28%
22%
89%
Self-Serve
Transactions
76%
80%
84%
89%
+1,300 bps
+2,000 bps
(%)³
2018
2019
2020
2018
2019
2020
Q2/20
Q2/21
Q2/20 Q2/21
1CB Digital Adoption definition was updated in Q1/21 to reflect new addressable customer base, excluding indirect-channel acquisitions
22018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
3 Prior periods from 2018 to 2020 have been restated in Q2/21 to align with current methodology
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