Financial and ESG Performance Review
A four-pillar strategy to maximize value for customers, maintaining
profitable operations, capital efficiency...
Customer-centric
bank
Market share as 1st Bank
(%¹)
Active Digital Clients
(%)
8.2%
57.6%
61.9%
7.6%
+0.6pp
+74%
#digital sales2
Simple and efficient
operations
Loans per FTE
(Єmillion)
5.9
Developing people
and culture
Delivering sustainable
performance
Green Investments
(€million)
6.3
342.7
128.8
2021
Commercial Banking Income/ FTE
(€thousand)
225
204
+5%
+10%
L
ESG Training Hours
(thousands; cumulative)
70.6
58.6
+166%
+20%
2021
2022
2022
novobanco (1) Source: BASEF; novobanco analysis; (2) digital sales in units, excludes deposits and investment products
€1.1bn
EIB/EIF Loans
Origination
in 2022
TRADE FINAM
BEST
CE PROVIDER 2022
GLOBAL
THE
DIGITAL
BANKER
Best Trade Finance
Provider
for 5 consecutive years
Digital CX WINNER
OUTSTANDING DIGITAL CX-
BANCASSURANCE
Awards N
Banking Tech Awards:
NOVOBANCO &
GAMALIFE
Best Mobile Initiative - App
Outstanding Digital CX:
Bancassurance
Best Performer Digital (D-Rating):
Retail Banking
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