Annual Integrated Report

98 GRI Standard Content GRI 2: General Disclosures 2021 2-15 Conflicts of interest GRI 2: General Disclosures 2021 2-16 Communication of critical concerns GRI 2: General Disclosures 2021 2-17 Collective knowledge of the highest governance body Details Annual Integrated Report Table of Contents Introduction Value Creation | Economic Performance | Environmental Social Governance Appendices Our Reference Form is available at https://www.santander.com.br/ri/relato- rios-en and contains the following information: i. cross participation in other management bodies - item 12.5/6 iii. existence of controlling shareholders - item 15.1/2 iv. related parties, their relationships, transactions, and outstanding balan- ces - item 16 Our Related-Party Transaction Policy (https://www.santander.com.br/ri/es- tatuto-codigo-politicas) delves into the topic of Conflict of Interests. In 2022, a total of 2,423 complaints were reported to the Board of Direc- tors, spanning the second half of 2021 (1,401) and the first half of 2022 (1,022). The most critical concerns raised were related to fraud, money laundering, and information security. Where to find the indicator Reasons for omission Page 76 Page 77 Page 74 GRI 2: General Disclosures 2021 2-18 Evaluation of the performance of the highest governance body We have not undergone any changes pertaining to the Board of Directors' performance evaluations. Page 74 GRI 2: General Disclosures 2021 2-19 Remuneration policies Page 76 GRI 2: General Disclosures 2021 2-20 Process to determine remu- neration Each year, we engage the services of different external research sur- veys to assist and support our decision-making process when deter- mining remuneration. Page 76 GRI 2: General Disclosures 2021 2-21 Annual total compensation ratio Confidential information. Details regarding cross-share- holding with suppliers and other stakeholders are not disclosed, however, we do maintain internal control. (item ii) Confidential information. The Audit Committee's regulations ad- dress this topic and can be acces- sed at https://www.santander.com. br/ri/administracao-en, covering the voting process, but the result constitutes strategic data. (item b) Confidential information. Due to its strategic nature, the indicator is not publicly available. (items a and b) Santander 99

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