Investor Presentaiton
Woolworths Group Full Year Results 2023
WooliesX F23 highlights
idX & Cartology
Record levels of digital traffic across
Group and Food and Everyday digital platforms
Woolworths
everyday
rewards
+21%
vs. Q4 F22
+21%
Woolworths
Group
vs. Q4 F22
13x
more offers
enabled
cartology
+29%
revenue
vs. F22
+39%
weekly active
users vs. F22
Woolworths and
Everyday Rewards
app now overtaking
web in digital traffic
New and enhanced digital experiences
with new tools to help engaged
customers find value
Shopping Lists users: +26% vs. F22
Completed transition to
Real Time Loyalty Platform
Enabled more personalised offers
in real time and faster analysis of
campaigns
Launch of Cartology in BIG W
and Metro Food Stores and
acquisition of Shopper in F23
eComX
Continued demand for convenience
+9%
increase in B2C
active customers
vs. F22
60
+2 pts vs.
Q4 F22
improvement in
>80%
of orders fulfilled
within 24 hours in
June +8 pts vs. F22
EverydayX
+29%
Woolworths at
Work sales
growth vs. F22
Continued investment in eCom network
Providing members with more value
14.5m everyday +6%
members
+750,000 vs. F22
everyday
insurance
from Wibolworths
rewards
+42%
increase in
EDR active app
users vs. F22
increase in active
members vs. F22
Continued engagement
with the Everyday
Rewards app supported
by an enhanced user
experience and more
partners
+7% increase in members
accessing Booster offers in
June F23 vs. F22
Rebranded and relaunched
Everyday Insurance in February 2023,
enabling cessing more member-only
offers
400
Online VOC NPS
Direct to
81 boot sites
added
new CFCs
2 opened in
Rochedale &
Caringbah
Progressed our sustainability commitments
electric
27 vehicles
added to
fleet
~1,500t
plastic removed
through transition
to paper bags
SATELFIED
CUSTOMERS
2022
CANSTAR
REWARDS
Canstar Blue's 2022 Most
Satisfied Customers in a
Rewards Program for second
consecutive year
Note: idX was previously known as ConnectedX and includes Digital & Media
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