Financial Performance and Remediation Update
CUSTOMER METRICS
LARGE CORPORATE & INSTITUTIONAL -
RELATIONSHIP STRENGTH INDEX¹
-
INTEREST RATE HEDGING³
CORPORATE & INSTITUTIONAL
BANKING
FOREIGN EXCHANGE4
Relationship Strength Index
Relationship Strength Index
(Index)
620
600
640
(Index)
650
580
600
600
560
560
540
520
520
480
550
500
500
480
440
450
2016
2017
2018
2019
2020
2021
2016
2017
2018
2019
2020
2021
2016
2017
2018
2019
2020
Peer 1
Peer 2
Peer 3
NAB
Peer 3
NAB
Peer 1
Peer 2
Peer 1
Peer 2
Peer 3
NAB
INSTITUTIONAL NPS1,2
40
23210
-10
DEBT MARKETS ORIGINATION5
Relationship Strength Index
(Index)
600
550
500
450
TRANSACTIONAL BANKING6
Relationship Strength Index
(Index)
550
500
-20
400
2017
2018
2019
2020
2021
450
2016
2017
2018
2019
2020
2021
2016
2017
2018
2019
2020
2021
Peer 1
Peer 2
Peer 3
NAB
Peer 1
Peer 2
Peer 3 NAB
Peer 1
Peer 2
Peer 3
NAB
All data from Peter Lee Associates, Australia. Based on top four banks by penetration. Relationship Strength Index (RSI) is based on a combined measure of most qualitative evaluations.
Corporate and Institutional Relationship Banking Survey 2021
Net PromoterⓇ and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld
Interest Rate Derivatives Survey 2021
(1)
(2)
(3)
(4)
Foreign Exchange Survey 2020
(5)
Debt Securities Origination Survey 2021
41
(6)
Transaction Banking Survey 2021
National
Australia
BankView entire presentation