Economic Forecasts and Performance Review
Tangerine | Canada's #1 Digital Bank
Tangerine
Forward Banking
Leading Edge
Brand Experience
2.3 million
Clients
No.1 NPS
Industry Leading
Client Experience
10
No.1
Mid-Sized Bank
Ranked No. 1 Mid-Sized Bank in
Client Satisfaction by J.D. Power
No.1
Credit Card
Ranked highest in Credit Card
Satisfaction by J.D. Power
STRATEGIC FOCUS:
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Customer Experience Leadership
Enhanced customer experience through digital moments
Best in class onboarding and security
Product Innovation
Focused product innovation to enhance client offering
Al-driven approach to help Canadians achieve their financial
goals
Strategic Partnerships
Focused on driving national brand awareness and new client
acquisition as the Official Bank of the Raptors
Deepening client relationships through introducing SCENE
Loyalty program to Tangerine customers
Award
Winning
Approach
No. 1 in Client Satisfaction:
ranked highest among
mid-sized banks for 8th
year in a row by J.D. Power.
Client Driven
Innovation
Incubator:
Identify, explore, and pilot
new technologies &
solutions to meet evolving
Client needs.
Partnership
Focus
Power of Partnership:
Strong partnerships with
MLSE as the Official Bank
of the Raptors, SCENE,
Cineplex and Scotiabank.
Speed &
Agility
Rapid Labs:
Agile best practices
enable quick & efficient
new product & feature
delivery.
Modern
Platform
Onboarding in < 7 minutes:
96% digital onboarding;
Scalable model, platforms
and systems enabling
constant innovation.
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