2022 Corporate Responsibility Report

Illustrative Growth Algorithm 100 4% Wallet Growth CV Growth 12% 19 -18 3 8 Year 2 CV Wallet Growth* is comprised of attrition, modest price increases (~3-4%) and new sales to existing clients Year 2 CV combines Wallet Growth with New Business from new clients Growth of new business (not shown) is the year over year change in total new business (price + new sales to existing + new sales to new clients) 112 104 Year 1 CV Attrition Price New From Existing Clients Year 2 From Existing Clients New From New Clients *Wallet Retention = 1 + Wallet Growth 18 © 2024 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner

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