Investor Presentaiton slide image

Investor Presentaiton

Customers, Colleagues and Communities remain at the core of our strategy Serving Customers €1bn in new Irish mortgage lending Net Promoter Score improved+3pts y/y to -3 Bank of Ireland 2021 Interim Results - Debt Investor Presentation Enabling Colleagues IBCB² Colleague Survey People in BOI get things done for the customer Supporting Communities Sustainable lending fund +250% by 2024 €5bn €4m Begin Together programme (T) Brand consideration¹ +4pts y/y to 21% 99% of payment breaks concluded • • Net Promoter Score rebounded strongly in April (+11pts during the month, from -12 to -1) following March branch closure announcement Financial wellbeing campaign sees 138% increase in financial health checks Euromoney "Best Bank in Ireland" award for second consecutive year 1 Behaviours and Attitudes survey conducted for Bank of Ireland Group 53% 75% 2018 2021 Trust in senior leaders has increased by 14 points since 2018, and 82% trust their direct manager Market leading focus on colleague mental wellbeing during lockdown Developing skills and new ways of working with 130 new specialist in-house digital engineering roles and new hybrid working model 2 Irish Banking Culture Board is an independent industry initiative aimed at restoring trust in the sector €1.25bn Green Bond issuance in H1 2021 c.33% of Irish secondary schools participated in Money Smarts Challenge Industry leadership on provision of enhanced services to asylum seekers in Ireland; dedicated hub with access offered in 19 languages More than €1bn of Green Loans allocated to home owners and businesses Led launch of 'Employers for Change' Diversity & Inclusivity initiative, including dedicated training for all staff Bank of Ireland 4
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