Investor Presentaiton

Offering globally consistent and innovative solutions to our customers through modular standardization Best in class solutions Flexibility to build end-to-end customized solutions at increased speed due to modular building blocks compromising solutions design, IT and Operations catering specific needs e.g. eCommerce Flexible automation solutions Focused deployment approach through Accelerated Digitalization Program and optimal orchestration of robotics and people resources through Robotics Hub. Deutsche Post DHL Group High project management standards Globally standard project management methodology ensuring smooth and fast setup of new operations Data analytics for operational improvements Data is being collected in a coherent way and decisions are made by artificial intelligence e.g. warehouse labor optimization Operations Management System First Choice Holistic approach to drive productivity and continuous improvement through processes, behaviors, infrastructure and tools including coaching and incentives. HL End-to-end visibility across the whole Supply Chain Globally consistent operating standards Minimum standards for key processes and tools e.g. for labor management and quality defined for all operations. Labor management Standards implemented incl. labor management tools, consistent introduction and training, allowing scaling in line with demand and labor sharing across operations. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Real time data based decision taking Standard reporting tools provide real time financial and operational insights for customers and operations enabling agility and decisions at the right level. 44

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