1Q 2022 INVESTOR PRESENTATION
Retail
Focus on building two customer franchises
Focus to date
Wealth Segments
Acquisition focused on
classic segments
Future
Focus
Gold, Platinum, Diamond,
and Private segment
customers driving
majority of deposits
Digital capabilities to
acquire customers
Initiatives Completed to
Date:
Key
1/18 initiatives completed
6%
1Q 2022 INVESTOR PRESENTATION
Digitally-savvy
Affluent and HNW
2
Digitally-savvy
Youth
3
مصرف الإنماء
alinma bank
Customer experience
and operational
excellence
Alinma
Retail Vision
Experienced professionals
and self-employed Saudis
35-50 year-old
customers, in the wealth
segment...
Drive growth in deposits
Young Saudi professionals
and University students
18-35 year-old
customers, in the wealth
segment...
Drive growth in Financing
Reinvent the experience
and improve multi-
channel delivery
Enhance experience
around digital journeys
and in-branch services
Elevate customer
engagement through
tailored services and
products
"Be the most digitally
advanced, fastest, and
most convenient Retail
Bank in KSA"
Launch of New Tailored
Products
New Operating Models
and Effective Processes
Distribution Expansion
Improved Turnaround
Time
Achievements
1Q 2022 Retired segment
Land &
Buyout
Construction
Mortgage Buyout Non-REDF self
construction
Dedicated Enhanced Improved
self finance branch application
credit team processes stage for PF
+7 +7
-25%
-22%
Digital
Zones
New
ATMs
Personal
Finance
Home
Finance
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