Investor Presentaiton
BRAND AND CUSTOMER
Investment has led to market recognition and customer advocacy
'Qantas did, not just said'
Investment in product and people
Extend leadership position with award-
winning lounges
•
Enhance Qantas on-board product
through A330 and B737 refurbishments
STATUS
GATE
5 AUCK
18:3
TIME
9 A
Jet
Jetstar
•
•
and improved inflight entertainment
Jetstar first Asia-Pacific LCC to fly B787
Dreamliner
Ongoing Customer Service Training
programs completed by more than 10,000
frontline and corporate domestic
employees¹
Focus on superior service and dining
experience (in air and on ground)
Innovation focused on speed and ease
of travel
1. As at April 2015 for Qantas Domestic, Qantas International and Corporate segment.
2015
TRAVELLERS'
CHOICE
2015
ONBOARD
HOSPITALITY
AWARDS
tripadvisor
WINNER
Traveller
Cellars
IN THE
sky
2014-
WORLD
RLINE
WINNER
SKYTRAX
AWARDS
2014
THE
TF
ESR
DESIGN
AIR
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