BBVA Bancomer/2018 Annual Report

Hours of classroom training 820,783 650,293 718,140 Hours of training through CAMPUS BBVA Employees trained In 2018, the Bank reported a total investment of 231.9 million pesos in training programs and an average of 52 hours of training per employee, 56% of which was delivered through the global CAMPUS BBVA platform. B B 2016 2017 2018 Employees trained 37,312 37,364 36,479 B Percentage of employees 98.6% 97.5% 99% trained Total number of courses on N/A 2,173 2,725 B CAMPUS BBVA platform Average score 9 8.4 9.6 B Total investment in training $139,747,208 MXN $161,834,353 MXN $231,954,778 MXN B Training hours Total Training 2016 2017 2018 B Hours of classroom training 718,140 650,293 820,783 B Hours of training through 1,479,780 953,797 1,069,642 CAMPUS BBVA B Total 2,197,920 1,604,090 1,890,425 Average hours per employee 59 37 52 88 1,069,642 953,797 1,479,780 1,890,425 1,604,090 2,197,920 B 2018 B 2017 B 2016 The decline in the number of employees trained and training hours from 2016 to 2017 was due to the process of migrating towards the new training strategy. In 2018, with the strategy fully implemented, an increase of 18% can be observed with respect to the previous year. Training centers Face-to-face training is provided across all of Mexico at the Bank's various training centers: Training center Murano (Mexico City) Toreo (Mexico City) Guadalajara Monterrey Puebla León Tijuana Mérida Number of employees trained - 2017 Number of employees trained - 2018 6,235 13,553 7,504 13,308 988 657 578 325 1,523 550 371 337 491 151 183 629 BBVA Bancomer/2018 Annual Report

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