Investor Presentaiton
Awards and recognitions - 2023 (2/3)
Brand & Marketing
·
Marketeers Youth
KANTAR BRANDZ
2023 BrandZ Most Valuable
Global Brand
Marketeers
Choice Award
2023 GLOBAL BRANDS
Kouth
• Banking Mobile Apps
Most Valuable Global Brand -
ranked 74th
hoice
(BCA Mobile)
ward
•
Saving Account
(Tahapan Xpresi BCA)
Brand FinanceⓇ
Indonesia's Strongest Brand 2023
AAA+ (92,9) 1st rank
arketeers
OMNI
BRANDS
of the Year
2023
OMNI Brands of the Year
2023
•
Savings
INDONESIA
WOW
BRAND
2023
•
Integrated Education
Campaign (#AwasModus)
Digital Longue - myBCA
• Call Center
• Conventional Bank
WOW Brand Festive Day 2023
• BCA Credit Card
• KPR
• BCA Mobile
• Flazz Card
• ATM
POWER
"Social
VALUE
SBBI Awards
2023
16/3
72023
Solo Best Brand & Innovation (SBBI) 2023
• Private Bank Savings Accounts
GALLUP
INTERNATIONAL
Customer Service
Gallup Global Customer Engagement
Customer Engagement Recognition - Above
Global Customer Engagement Average Score
or 90th percentile
•
STEVIES
20 23
The 20th International Business
Awards
Marketing Campaign of the Year - Financial
Products & Services (Bronze)
Customer Service Department of the Year
(Bronze)
❤ infobank
ANALISIS STRATEGI PERBANKAN & KEUANGAN
Infobank Satisfaction, Loyalty and
Engagement (SLE) Awards 2023
• Satisfaction Index 2023 (1st rank)
GRUP CA
BCA
Always by your side
• Satisfcation Index 2023 - Customer Service
(1st rank)
• Satisfaction Index 2023 - ATM Conventional
Bank (1st rank)
• Satisfaction Index 2023 - Mobile Banking
(2nd rank)
• Satisfaction Index 2023 - Teller (2nd rank)
• Satisfaction Index 2023 - Branch (2nd rank)
Engagement Index 2023 (2nd rank)
•
• Credit Card
•
17nnual
indonesia
award
2023
Indonesia Property &
Bank Award 2023
The Most Favourite
Mortgage Product (KPR
BCA)
CONTACT
CENTER
WORLD
Global Contact Centre World
Awards Asia Pasific 2023
•
Gold winner in: CS Team, IT Team, Retention
Team, Sales Team, Social Media Team, Client
Service Team, and VIP Team.
Silver winner in: Customer Loyalty,
Organizational CX, Community Spirit, and OS
Partnership: Infomedia.
Bronze winner in: Sales Campaign.
Loyalty Index 2023 (3rd rank)
THE BEST
CONTACT CENTER
INDONESIA
2023
• The Best Operation
The Best Contact Center
Indonesia 2023 (TBCCI)
• The Best Digital Media
⚫ The Best Customer Experience
⚫The Best Employee Engagement
• The Best People Development
• The Best Business Contribution
• The Best Technology Innovation
INDONESIA
CUSTOMER
SERVICE
QUALITY
AWARD
2023
Indonesia Customer Service
Quality Award 2023
BCA (1st rank)
• Credit Card (1st rank)
BCA mobile (1st rank)
•Halo BCA (1st rank)
Analyst Meeting 1H-23
PT Bank Central Asia Tbk 36View entire presentation