Satin Financial Review and Growth Strategy

COVID 19 Business Update Branch Operations & Centre Meetings • • . All branches were operational, and all staff has resumed work Disbursed Rs. 632 crore in Q2FY21, majorly done to existing customers with strong repayment history We have activated most of the centres Focused on cashless collection and quickly launched digital collections which have seen a good traction and scale Collection Efficiency Saw improvement in repayments and collections Month on Month 94% 85% 86% 62% • The collection efficiency trends are as follows: • - April 3%; May - 17%; June - 62%; July - 85%; August - 86%, September - 94% 17% 3% Majority of the customers have started paying instalments I April May June July August September Customers connect during COVID-19 . New "Customer Service App" launched to increase digital and financial awareness among customers and to connect with brand "SATIN" Tele-collection activity by CSS SATIN

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