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Investor Presentaiton

Delivery in 2022 Energise - Inspiring a dynamic culture Key highlights ♦ Simplification - through delayering and de-duplication of management structures; focus on improving employee efficiency by rewiring work processes (+6% vs. sector benchmark45) Diversity - we are delivering on our commitments but striving for more; 36% of enterprise critical roles 46 are now held in Asia Employee engagement index48 % ୮ +1.0ppts 7 72.0 73.0 Strategy 4022 results Appendix Female leaders 50 In senior leadership roles, % ୮ 31.7% +1.6ppts 7 33.3% ◆ Learning - significant focus on sustainability, digital, and data Strategy and values - confidence amongst our colleagues in our future has increased by 3 ppts since 2021 to 77%47 Hybrid working - getting the balance right for our people and businesses 2021 2022 Total learning hours - Future Skills 49 Across Sustainability, Digital, and Data, '000s +13% 378 335 2021 Black heritage leaders51 2022 In senior leadership roles in the UK and US, % ୮ 2.2% +0.3ppts 7 2.5% - Colleague engagement – more opportunities for two-way dialogue due to our new social intranet live in 27 markets 2021 2022 2021 2022 17
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