Investor Presentaiton
QANTAS DOMESTIC
Customer experiences that earn a revenue premium
Partnering with the high value corporate segment
Improving management of customer relationships
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Becoming the 'trusted advisor' for our corporates
Clearly articulating the value we provide beyond price
Investment in people and capability
.
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Consolidated sales support and streamlined deal approval
Rollout of new customer relationship management tools
Retaining leadership in corporate account segment¹
10%
5%
0%
-5%
-10%
-15%
Dec-12
Feb-13
Apr-13
Jun-13
Corporate Segment Recovering with
Qantas Domestic Holding Steady Share²
Aug-13
Domestic Corporate Segment Yield Growth
Oct-13
Dec-13
Feb-14
Apr-14
Jun-14
.
Highest yielding, most valuable market segment
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Corporate yields recovering despite resources weakness
FY15 Corporate Accounts³
Renewed 148
New 64 (won back 25)
Lost 5
1. Based on revenue. 2. Based on published data and company estimates. Represents year on year percentage change. 3. Accounts over $0.5m only. FY15 YTD (July 2014 March 2015).
Aug-14
Oct-14
71
74
Dec-14View entire presentation