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Sustainability Report 2021

SUMMARY Presentation Message from Management The Águas do Brasil Group Integrity and Transparency Fostering Universal Access to Sanitation Water Security Efficient and Climate Change Water Cycle Our Utility Companies About this Report GRI Summary Corporate Information InovÁguas In 2021, the Group intensified the internal cultural change to promote advances in digital transformation innovation. Through the exchange of experiences, training, and the benchmarking process, the Group evaluated the possibilities for generating value based on new practices. This is how InovÁguas emerged, a program that encompasses work fronts to develop the strategy and actions related to the topic to accelerate the Strategic Planning programs in all areas. The introduction of awareness and presentation of concepts focused on developing digital transformation and innovation culture started with workshops aimed at corporate leaders and utility companies. In this first year of the project, the Group worked on the perspective of cultural change and the establishment of strategic drivers. With the creation of an integrated management system regarding the topic, InovÁguas will continue to develop in 2022, considering the possibilities of the open innovation ecosystem and contributing to the survival of the business in the face of new market and regulatory scenarios and social and environmental needs. Modernization in reading and billing Automation To provide operational safety and efficiency, over the last few years, the Group has been adopting several actions in the automation area, following the industry 4.0 trends. Besides the innovative initiatives adopted in the commercial and environmental areas, there is a strategic focus on operational automation to offer high reliability, safety, and productivity standards. The communication standards, instrumentation, and automation equipment suppliers, among other items, are gathered in the organization's portfolio. All Operations Control Centers are visually standardized, with standardized screens and structuring of the back end and database, allowing the supervisory systems to be the largest data supplier to the operations sector. The solutions are connected to the maintenance area, facilitating the monitoring and control of the units and collecting information from the motors through sensors that analyze the vibration of the equipment and its temperature. They also interact with loss management by monitoring network volumes and pressures and favor the reduction in energy consumption with various control loops deployed in the distribution system. The Nova LIS Project, which started in February 2021, aims to implement a new market solution for reading water meters and invoicing in the field, replacing the current solution and enabling better performance by utility companies. The project foresees the replacement of the handheld data collectors with a solution with online communication, which allows reading data and occurrences via smartphone. One of the differentials of the tool, developed in partnership with the supplier EOS, is the improvement in the management of teams in the field and agility in the analysis and billing management processes. Nova Friburgo was chosen as the project pilot. Automation of WTPs The project for automation of the water treatment plants was featured in the Panorama da Participação Privada no Saneamento (Overview of Private Participation in Sanitation), published by the Abcon/ Sindcon system in 2021. The automation aims to monitor the quality of treated and filtered water and allow the automatic dosing of chemical products at the plants. The initiative also includes, in Nova Friburgo, remote operation with automatic shutdown of the entire WTP in case the quality parameters reach defined critical values. With the instruments, the measurement of quality data occurs every 5 minutes, allowing the operators to dedicate the time of bench analyses (which used to be done every 2 hours) to more important water treatment actions. Sustainability Report 2021 47
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