Investor Presentaiton
Continued migration to digital.
Australian ATMs (#)
Less physical
More digital
Australian branches (#)
Digitally active customers (#m)
In FY20 we sold 740 non-branch
ATMs to Prosegur
2,213
2,193
2,133
1,399
1,352
Customer franchise
Accounts with eStatements
Number (#m)
eStatements (%)
62
60
971
955
5.15
55
57
931
929
5.09
52
889
4.99
5.04
4.90
10.3 10.7
9.6
9.8
8.9
Up 1%
Up 2%
Mar-19 Sep-19 Mar-20 Sep-20 Mar-21
Call Centre Volume (#m)
Increased Westpac mobile
app self-serve capability
Mar-19 Sep-19 Mar-20 Sep-20 Mar-21
Branch OTC¹ transactions (#m)
Mar-19 Sep-19 Mar-20 Sep-20 Mar-21
Sales via digital (%)
Mar-19 Sep-19 Mar-20 Sep-20 Mar-21
Digital transactions 2 (#m)
2H20 OTC transactions impacted by
COVID-19 lockdown and restrictions
4.3
4.3
4.2
4.1
1H19
2H19
Down 9%
Down 11%
1H20
2H20
3.9
1H21
18.6
17.7
16.5
1H19
2H19
12.5
12.9
Up 4%
Down 22%
1H20
2H20
1H21
39
38
1H19 2H19
37
1H20
298
42
277
267
257
41
242
2H20 1H21
Up 8%
Up 12%
1H19
2H19 1H20 2H20 1H21
1 Over the counter. 2 Digital transactions include all payment transactions (Transfer Funds, Pay Anyone and BPAY) within Westpac Live and Compass, excl. Corporate Online and Business Banking online.
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Westpac Group 2021 Interim Results Presentation & Investor Discussion Pack
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