Investor Presentaiton

Vision To be the leading focused ASEAN bark Strategic Themes % Availability Digital Reliability/Customer Centricity Metrics tracking well with continued momentum in digital transactions Clicks & Bizchannel Digital Platform Incidences No. Unscheduled C& Downtimes Technology & Operational Investments Technology Capex (RM'mil) Country FY22 1H23 FY23 Target Malaysia FY20 FY21 FY22 1H23 1,000 881 909 886 CIMB Clicks Clicks 19 9 2 3 Clicks Octo Clicks and Mobile Clicks Thai Digital App Bizchannel 99.75% 99.81% 99.25% 99.20% 99.29% 99.25% BizChannel 5 1 0 0 104 99.75% 99.83% 99.25%1 FY20 FY21 FY22 1H23 FY23 Planned 99.31% 99.60% 98.70% Bizchannel 100.00% 100.00% 99.75% . Bizchannel 100.00% 100.00% 99.50% >> Bizchannel 100.00% 100.00% 99.75% Bizchannel 99.95% 99.94% 99.75% 1 SG Clicks target revised in June 2023 • No new unscheduled Clicks downtime recorded in 2Q23, showing improvement from 1Q23 Committed to continue investing to strengthen resiliency, stabilise uptime performance and build up platform reliability • ⚫ 1H23 expenditure at RM 104 mil (10% of planned tech capex) • FY23 planned expenditure of RM1.0 bil to further digitise and improve technology and operational resiliency 23

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