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Investor Presentaiton

Highlights oot Growth Net operating income up 15% YoY driven by 8% revenue growth (volumes up: +2% loans, +8% deposits) and cost control Strong digital adoption: 50% of sales through digital channels in Q1'21 (41% in Q1'20) and 44 million digital customers (+15% YoY) We announced the intention to make a cash offer to repurchase the outstanding shares of Santander México (c. 8.3%), consistent with the Group's strategy to deploy capital in high growth markets Profitability • • Q1'21 attributable profit of EUR 1,608 mn after recording EUR 530 mn (net of tax) in expected restructuring charges for FY21 Q1'21 underlying attributable profit of EUR 2,138 mn. Revenue growth (+8%) with flat costs improved our efficiency ratio to 45%. Additionally, the lowest quarterly LLPs since Q1'20 Increased profitability: underlying RoTE of 13.0% (7.4% FY20); underlying EPS of EUR 11.6 cents (EUR 1.4 cents in Q1'20) Strength • Cost of credit¹ improved to 1.08% vs. 1.28% FY20. Loan-loss reserves stood at EUR 24 bn, with a coverage ratio of 74% • • CET1 ratio of 12.30% with continued organic generation (+28 bps, including -15 bps for shareholder remuneration, equivalent to 40% of Q1'21 underlying profit²) TNAVps: EUR 3.84 (+2% vs. Q4'20, including the dividend of EUR 2.75 cents per share, already deducted) Delivered very positive performance in Q1'21 Santander Note: Changes in constant euros (1) 12 month rolling. Considering annualized 3M'21 provisions, cost of credit would be 0.84% in Q1'21 (1.62% in Q1'20) (2) The bank is accruing 40% of the underlying profit for shareholder remuneration, once supervisors allow 43
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