ANNUAL INTEGRATED REPORT 2021

46 ANNUAL INTEGRATED REPORT 2021 | AXTEL = STAKEHOLDERS Our stakeholders are those we maintain frequent and, in most cases, bidirectional relationships with. We have channels that help us understand the principal concerns and needs of stakeholders in a timely manner, address risks and opportunities together on issues that could be relevant to them, and which at the same time generate value for their relationship with Axtel. All of these are in addition to lobbying actions to influence public policies related to our sector. In this way we seek to create a meaningful commitment with each of them while building and maintaining solid, long-term relationships. Stakeholders Employees Customers Suppliers Government and regulatory agencies Communities Shareholders and investors Our actions We offer customized training programs based on professional development plans and implement flexible work hours and telework programs. We develop guidelines to generate work-family balance under NOM-35 and the new normal. We continue implementation of the Comprehensive Welfare program, which includes nutrition and health activities. We prepare our network to be ready for major technological evolution, continue to develop a portfolio of services to support our customers in reactivating in the new normal, and continue to enable solutions to support hybrid work models. We promote agile and timely interaction, supported by the digitalization tools we have implemented and the use of RPA (Robot Process Automation) to guarantee the necessary inputs to face operational requirements in the context of the pandemic. We carry out the registration in the list of suppliers of about 80% of the states of the country, for which we are authorized to participate in state tenders; we are also authorized to participate in federal tenders due to the fact that we are registered in the framework of consolidated purchases in more than 10 framework contracts of the Federal Government; and we register with the Ministry of Public Administration to obtain the Business Integrity badge. We continue to help employees with medical, hospital, and funeral expenses due to COVID-19 through the internal campaign 1 PE$O EQUALS 2. We promoted the vaccination of our employees and their families against COVID and influenza; we organized virtual celebrations to commemorate anniversaries and promoted the integration of employees and their families; and also donated toys to children with cancer. We improved our rating in the S&P Corporate Sustainability Assessment, reaching the 71st percentile in the global telecommunications industry, and participated in the CDP in the Climate Change and Suppliers modules. Channels, level of communication and frequency 1010 Intranet organizational daily E-mail per brand and segment daily Surveys per brand and segment organizational, monthly Social networks organizational daily Website organizational daily Advertising by brand monthly and segment organizational quarterly Press releases Supplier organizational daily portal Financial reports Investors Relations Department quarterly Annual Integrated Report organizational annual

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