Investor Presentaiton
Best-in-Class, Local Approach to Operations and Investing
Local, high-touch service with eyes in markets enhances control over asset quality and the resident experience
20 Field
Central strategy, tools, and oversight
investment
personnel
85,582
homes¹
~1,000
Field ops
personnel
covering 33
home pods
Collaboration
Differentiated Approach
Local resident service, leasing, and investment/asset
management, with centralized oversight and tools
Proactive resident care and asset preservation
Collaboration between operations, investment, and asset mgmt
teams to identify opportunities and drive consistency
In-house accountability for every step of the resident journey
and life of the home
Home-by-home asset management decision making
Scale in markets to enhance efficiency and intel
vationes
Superior Results
Resident satisfaction scores in high-4's / 5 in TTM
Better Business Bureau accredited with an A+ rating
TTM Same Store turnover rate of 22.3% at 1Q22
Same Store average occupancy 98.1% at 1Q22
Residential sector-leading SS-NOI growth in each of the last
five years (6.1% per year on average); 9.4% in FY2021
(1) Includes 82,758 wholly owned homes and 2,824 homes owned through joint ventures that are managed by Invitation Homes, as of March 31, 2022.
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