Fiscal 2023 Financial Performance

Digital Progress: All-Bank Canada: Progress across all key metrics as customer adoption of Digital continues. Pacific Alliance: Continued digital progress with steady increase in digital and mobile customers across all countries. DIGITAL ADOPTION (%) +5% ACTIVE 7,524 8,073 8,733 8,733 9,174 +180 bps DIGITAL USERS ( %23'000 ) 6,316 +45% 56% 59% 59% 61% 50% 2019 2020 2021 2022 Q4/22 Q4/23 43% +1,780 bps +9% 2019 2020 2021 2022 Q4/22 Q4/23 ACTIVE DIGITAL SALES (%) MOBILE USERS ( %23'000 ) 1 5,903 6,727 7,496 7,496 8,146 4,513 +81% 2019 2020 2021 2022 Q4/22 Q4/23 +120 bps +140 bps 50% 50% 51% 42% 36% 28% SELF-SERVE TRANSACTIONS 89% 92% 92% 92% 93% 81% +2,340 bps (%) +1,230 bps 2019 2020 2021 2022 Q4/22 Q4/23 Definitions Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds) Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base) Digital Users: # of customers who logged into website and / or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR 12019 uses historical estimation based on available mobile user data for Colombia and Chile 2019 2020 2021 2022 Q4/22 Q4/23 22 22

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