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Investor Presentaiton

10 Médica Sur Message from the President of the Board of Directors medica DEAR SHAREHOLDERS, PARTNERS, PATIENTS AND COLABORATORS: IN THE NAME OF THE MANAGEMENT BOARD AND THE DIRECTIVE TEAM OF MERICA SUR GROUP, IT IS MY PLEASURE TO PRESENT THIS REPORT ON THE PERFORMANCE OF THE INSTITUTION, AS WELL AS THE MAIN STRATEGIC AND OPERATIVE ACHIEVEMENTS OF THE YEAR During 2017 we continued the growth, renovation and improvement of our services path, keeping our goal clear, of being the most prestigious medical services group in Mexico, where the most important value is the health of our patients, striving on a daily basis to fulfill our motto "Medical Excellence with Human Warmth, providing the population the highest quality at a fair price allowing the growth and sustainability of Médica Sur. SERVICES QUALITY We renewed our credentials and certifications nationally and internationally, thus complying with the highest quality and security standards for our patients. We obtained the tri-annual of the "Joint Commission International", highest certifying agency of hospital attention and security, who certified that we incorporate the best international practices of medical quality and security for the benefit of our patients. Some strict quality indicators that differentiate Médica Sur are the low rate (annual) of nosocomial infections, meaning, infections acquired during hospitalization and the reduced mortality rate, which reached 1.07 and 0.82 patients per 100 discharges respectively. Likewise, the readmission rate was 5.03 per 100 admissions. The previous reflects the outstanding performance of the Institution compares to the national and international standards. Additionally, in 2017 Médica Sur was the first hospital in the American Continent to receive the "European Award for Best Practices" which recognizes the compromise, dedication and the results in the quality control. In the same way, since 2011 we are the best hospital in Mexico according to the ranking of clinics and hospitals of the prestigious magazine "América Economía". In the medical branch, along with our excellent group of doctors we continue to offer the highest quality service to around 13,000 hospitalized patients. We performed 8,783 high-complexity surgeries to 17,440 patients in Urgencies and made more than two million diagnostic studies. Likewise, we continue to support the activities of teaching, research and social assistance, accordant to the Vision of Médica Sur, reason why during the year we destined $28.4 million pesos toward these end. 2017 Annual Report 11
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