Investor Presentaiton
10
Médica Sur
Message from the President
of the Board of Directors
medica
DEAR SHAREHOLDERS, PARTNERS, PATIENTS AND
COLABORATORS: IN THE NAME OF THE MANAGEMENT BOARD
AND THE DIRECTIVE TEAM OF MERICA SUR GROUP, IT IS MY
PLEASURE TO PRESENT THIS REPORT ON THE PERFORMANCE
OF THE INSTITUTION, AS WELL AS THE MAIN STRATEGIC AND
OPERATIVE ACHIEVEMENTS OF THE YEAR
During 2017 we continued the growth, renovation and improvement of our services path, keeping our
goal clear, of being the most prestigious medical services group in Mexico, where the most important
value is the health of our patients, striving on a daily basis to fulfill our motto "Medical Excellence with
Human Warmth, providing the population the highest quality at a fair price allowing the growth and
sustainability of Médica Sur.
SERVICES QUALITY
We renewed our credentials and certifications nationally and internationally, thus complying with
the highest quality and security standards for our patients. We obtained the tri-annual of the "Joint
Commission International", highest certifying agency of hospital attention and security, who certified
that we incorporate the best international practices of medical quality and security for the benefit of
our patients.
Some strict quality indicators that differentiate Médica Sur are the low rate (annual) of nosocomial
infections, meaning, infections acquired during hospitalization and the reduced mortality rate, which
reached 1.07 and 0.82 patients per 100 discharges respectively. Likewise, the readmission rate
was 5.03 per 100 admissions. The previous reflects the outstanding performance of the Institution
compares to the national and international standards.
Additionally, in 2017 Médica Sur was the first hospital in the American Continent to receive the
"European Award for Best Practices" which recognizes the compromise, dedication and the results
in the quality control. In the same way, since 2011 we are the best hospital in Mexico according to the
ranking of clinics and hospitals of the prestigious magazine "América Economía".
In the medical branch, along with our excellent group of doctors we continue to offer the highest
quality service to around 13,000 hospitalized patients. We performed 8,783 high-complexity surgeries
to 17,440 patients in Urgencies and made more than two million diagnostic studies.
Likewise, we continue to support the activities of teaching, research and social assistance, accordant
to the Vision of Médica Sur, reason why during the year we destined $28.4 million pesos toward these
end.
2017 Annual Report
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