Colombian Economy & Banking Sector Analysis
COVID-19 Response
Our Customers
Supporting our individual customers in-branch, by phone, and
on-line.
•
Lower interest rates and fee waivers provided on many
products
•
~90% of branches open globally
•
•
Processed >600,000 CERB and >55,000 CEBA requests
Launched priority services for front-line healthcare workers
and seniors
Residential
Mortgages
Financial Relief Measures for Customers
Canada
# Customer
Amount
Accounts ('000s) Outstanding ($B)
International
# Customer
Accounts ('000s)
Amount
Outstanding ($B)
134
$38.0
94
$9.7
Personal Loans
164
$5.5
1,066
$6.7
•
Credit Cards
73
$0.4
1,499
$3.4
Commercial & Small
10
$16.7
2
$11.1
Business
Total
$60.6
$30.9
381
2,661
Supporting our business customers by providing liquidity,
extending credit and arranging financing:
.
•
> $25 billion of loan financing provided to support
corporate customers and their employees
> $250 billion in capital markets financing arranged for
customers
Our Employees
Protecting and supporting our
employees while they serve our
customers:
•
Business continuity
planning invoked in late
February
>80% of employees
working remotely (ex.
branches). Balance of
employees in low
density/safety-enhanced
workspace
Increased pay to support
employees. Added safety
measures in branches and
laptops for working
remotely
Deployed medical, mental
health, and wellness
support for employees
Our Communities
Supporting our communities
to manage through COVID-19
and beyond:
•
Committed $15 million to
support COVID-19
response efforts by local
charities
o Partnered with the
Canadian Medical
Association (CMA) and
MD Financial to
commit $4.6 million to
support physicians
during the COVID-19
pandemic.
o Partnered with CMA in
contributing to the
Code Life Ventilator
Challenge
Provided financial grants
to academic partners
working on scalable
healthcare innovations
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