DSV Annual Report 2022

16 DSV Annual Report 2022 Strategy and financial targets = III A responsive approach At DSV, we continuously monitor the latest trends and adopt new technologies that benefit our business and our customers. Our business operations rely on strong systems and technology. Last year, our scalable, digital platforms handled almost 270 million jobs, shipments and order lines. This platform not only supports efficient workflows; it also ensures a fast and smooth integration of M&As and supports our growth strategy. Hybrid computing and Al To fulfil our strategy and react quickly to our dynamic markets, we have a strong, scalable IT infrastructure. We take a hybrid computing approach blending on-premises and cloud-based infrastructure across operational systems, customer integrations and engagement services. On top of our Advanced Integration Platform that we implemented in 2021, we are now applying artificial intelligence (AI) to improve our oper- ational efficiency in various ways. In 2022, we implemented systems for improving data quality of vendor data and for automated scanning of cus- toms declaration forms. Our modular approach to developing Al solutions allows us to quickly reuse models and data across the business to roll out even more solutions and respond to customer needs in a quick fashion. Delivering supply chain visibility Digitalisation is changing the way we interact with customers and vendors through every phase of a shipment. From quote, purchase order, booking, shipment tracking and status alerts to final billing and KPI reports. Our digital tools provide supply chain visibility to DSV customers - and make it easy to do business with us. Our digital freight forwarding platform, myDSV, is part of our critical IT infrastructure, not only managing bookings but also tracking, claims and reporting. In 2022, bookings on my DSV were up by more than 30%. Besides myDSV, we provide direct customer integrations for large customers. Increasingly, we are seeing EDI connections replaced by more advanced API integrations. Automated, efficient warehousing Automating and optimising warehouse processes improve customers' experiences and enable us to utilise warehouse space more efficiently. The structural growth in e-commerce transactions means that the demand for efficient warehouse solutions is growing too. The journey towards more automated warehouses continued in 2022. Our automated goods-to-person storage and retrieval program, DSV Fulfilment Factory, was launched in 2021, and during 2022, it has been rolled out to even more sites and customers. In addition, we are increasing the adoption of a wider range of warehouse automation technologies, including auto- mated guided vehicles and airborne autonomous drones for cycle count. Digital cargo twins In more and more warehouses and terminals, we now scan the size and weight of every incoming parcel and distribute this data across our IT systems as a "digital cargo twin". This gives us a precise view of the utilisation and performance of our warehouses and other assets, allowing us to optimise performance. In addition, the scanning of parcels ensures that customers are invoiced accurately based on the actual size and weight of their shipments. Staying abreast of the latest trends Our DSV Innovation Hub drives our global innovation efforts, monitoring trends and technologies and prioritising which to explore. Working with internal and external stakeholders, this team tests ideas, establishes fi- nancial business cases and implements projects across our global network. DSV technology trend radar Computer Vision Tracking/ Assessing Testing Wearables Smart Robots Adopting Power- to-X Artificial intelligence Digital cargo twins Electrical trucks Micro mobility Hybrid computing platform Autonomous vehicles Warehouse Automation Quantum computing Autonomous drones for delivery

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