Investor Presentaiton

Technology Cloud Adoption Enabling Our Businesses Industry-leading Cloud Adoption 62% Modern Applications 70% 56% 15% Industry average 24% (1) 4X Cloud Adoption in 12 months Jun 2020 Sep 2021 Sep 2020 Supporting Innovation through Agility One-stop Catalogue, provisioning of Cloud services accelerated by 200x, meeting business demands for agility Scalability Supporting Business Demands 1.3bn policy transaction records per month Reduction in business risk by eliminating end-of-life technologies from application estate Sep 2021 Improved Customer Experience with Straight-through Processing 35% More than half of customer transactions processed straight through with no human intervention Jun 2020 Delivering Results AIA China AIA ■ 63% Cloud adoption ☐ 81% of transactions processed straight through Infrastructure delivery time reduced from 90 to 1 day Enabling rapid business expansion AIA Singapore ■ 75% Cloud adoption 80% reduction in back-end data transfer latency, from 15 to 3 minutes AIA Thailand 53% ■ 61% Cloud adoption Sep 2021 System availability of 99.99% exceeds insurance and retail banking verticals benchmarks (2) Notes: (1) Sources: 2021 Forecast from BCG FSI Cloud Benchmark (2) System availability in Sep 2021; ISG >90% decrease in incidents compared to 2020 on-premise Highly-available applications driving improved customer experience AIA Vietnam 96% Cloud adoption 60% reduction in application development time - My AIA was launched as a personalised customer touchpoint Agility enabling improved customer experience 10

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