BBVA Bancomer/2018 Annual Report

BBVA Bancomer/2018 Annual Report GRI Standard Contents Description Chapter/Direct response Page GRI Standard Contents 305-3 Other indirect (Scope 3) GHG emissions Global Eco-Efficiency Plan 60 205-1 Emissions Global Eco-Efficiency Plan GHG emissions 305-4 60 intensity Emissions GRI 205 policy 2016 205-2 Global Eco-Efficiency Plan Description Operations assessed for risks related to corruption training about anti- corruption policies and procedures Chapter/Direct response Page Integrity program 98 Communication and Integrity program 98 305-5 GRI 305 Reduction of GHG emissions 60 Emissions Emissions 2016 Confirmed incidents 205-3 of corruption and actions taken Anti-Money Laundering / Counter Terrorist Financing 100 305-6 305-7 103-1 Emissions of ozone- depleting substances (ODS) Nitrogen oxides (NOX), sulfur oxides (SOX) and other significant air emissions Products with good value for money Explanation of the material topic and its Boundary Not applicable: BBVA Bancomer's operations do not generate significant ozone-depleting substances 60 417-1 Not applicable: BBVA Bancomer's operations do not generate significant NOX and SOx emissions. 60 GRI 417 Marketing y 417-2 Please refer to the general disclosures 102-16 and 102-17 Requirements for product and service information and labeling Incidents of concerning product non-compliance and service Transparent, Clear and Responsible (TCR) Communication etiquetado 2016 information and 52 GRI 103 Management 103-2 Approach Management approach and its components Transparent, Clear and Responsible (TCR) Communication 42 52 417-3 2016 103-3 GRI 417 Marketing 417-1 and labeling Compliance system Evaluation of the management approach Requirements for product and service information and labeling Transparent, Clear and Responsible (TCR) Communication Transparent, Clear and Responsible (TCR) Communication 52 42 labeling Incidents of non-compliance concerning marketing communications Contribution to the development of local communities 103-1 52 52 GRI 103 Management 103-2 Approach 103-3 2016 Explanation of the GRI 103 103-1 material topic and its Compliance system 98 Management Boundary Approach Management 2016 103-2 approach and its Compliance system 98 components 413-1 GRI 103 Evaluation of the Management 103-3 Approach management approach Compliance system 98 2016 GRI 413 Local Communities 2016 413-2 Explanation of the material topic and its Boundary Management approach and its components Evaluation of the management approach Operations with local community engagement, impact assessments, and development programs Operations with significant actual and potential negative impacts on local communities Transparent, Clear and Responsible (TCR) 52 Communication Specialized Customer Service Unit Transparent, Clear and Responsible (TCR) Communication Specialized Customer Service Unit, Transparent, Clear and Responsible (TCR) Communication Social programs Community Social programs Community Social programs Community Social programs Community BBVA Bancomer Foundation To guarantee the security and confidentiality of data entrusted to it, the Bank works to integrate new technologies and trains all its employees in how to use them. 45 and 52 45 and 52 75 and 76 75 and 76 75 and 76 75 and 76 108

View entire presentation