Investor Presentaiton

Reshaping our network Westpac One CANSTAR Best Online Banking New Zealand Westpac One. It's easier, faster, smarter online banking. • • Market leading platform. 2015 Canstar Best Online Bank in New Zealand1 67% of customer access via mobile devices Since launch 34% of all applications are online² 7% increase in digital customers to 705k3 Active digital customers now 53%4 Optimising points of presence • Smaller/fewer branches Welcome Branch • Flexible layout • Digitally enabled • 24/7 self-service • Staff move from transactions to service/support hot cum Digital RIO Video chat Hang up D Changing how customers bank We do night shifts too • Further enhancing 24/7 capability • Largest NZ fleet of Smart ATM's with 161, in two thirds of branches Half of branches have 24/7 banking lobbies² Teller deposits fallen by 11% over the year % of deposits through Smart ATM's 33% 28% 34% 37% Westpac Up 4ppts ATM 2H14 1H15 2H15 1Q16 Rolling out next-generation ATMs • Increased security . Higher withdrawal limits • Cash recycling Pauline Smith . Cash cheques Contact Centre • Third party payments (Council rates/utilities) 1 Canstar April 2015. 2 Excludes Airpoint applications. 3 As at 30 September 2015. 4 As at 31 January 2016. 42

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