2023 Highlights Digital Consumer Bank Europe
*Spain
E
'Focus on our business transformation leveraging global solutions to enhance
customer service while increasing efficiency and profitability'
2023 Highlights
Branches
1,874
00
Mй Employees
26,834
Total customers (mn)
15.0
Digital customers (mn)
6.4
Customer loans (€ bn)
230
Customer funds (€ bn)
387
Strategic priorities ■■
Grow our customer base, providing the best customer experience across all channels
Deliver a simpler value proposition for retail and a specialized one for high-value
segments and evolve our customer relationship model towards a digital bank with
branches
Simplify our product portfolio and automate processes to enhance operational
excellence
Underlying attributable profit (€ mn)
2,371
Leverage our scale across the region to grow our business and build a common
operating model
ROTE
14.2%
Santander
Continue optimizing our capital management through better capital allocation and
balance sheet mobilization
More information at https://www.santander.com/en/about-us/where-we-are/santander-espana
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