Our Digital Consumer Bank Pitch

Resilient revenue and net operating income (ex-FX) in a challenging environment Underlying attributable profit Constant EUR mn % change EUR mn 2020 2019 Euros Constant Euros Net interest income 31,994 35,283 -9 1 1,798 1,886 1,837 1,802 1,686 Net fee income 10,015 11,779 -15 -5 1,524 1,508 Customer revenue 42,009 47,062 -11 Trading and other income 2,591 2,432 7 9 Total income 44,600 49,494 -10 Operating expenses -20,967 -23,280 -10 Net operating income 23,633 26,214 -10 Net loan-loss provisions -12,173 -9,321 31 47 Other results -1,786 -1,964 -9 Underlying PBT 9,674 14,929 -35 Underlying attributable profit 5,081 8,252 -38 20221222 248 Q4 includes DGF & Bank Levy (EUR 250 mn after tax) -2 Q1'19 Q2 Q3 Q4 Q1'20 Q2 Q3 Q4 -26 -29 Net capital gains and provisions -13,852 -1,737 Attributable profit -8,771 6,515 Attributable profit (Constant EUR mn) 1,498 1,095 280 2,377 203 -11,136 1,796 366 Santander Note: Net capital gains and provisions details on page 12 of 2020 Earnings Presentation 53

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