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Investor Presentaiton

OUR VALUE CREATION | Human Capital Integration of new units GRI 203-1 Rede D'Or São Luiz continued its expansion in 2021. As soon as the merger or acquisition of a new unit is completed, the Integration and business departments come into action. The purpose is to develop a management project to adapt and implement work processes, systems and policies that are in line with our excellence standards. Moreover, the teams devise plans to offer training, allocate people and engage employees with the new organizational culture. Each process, which is entirely conducted based on welcoming new employees, develop the feeling of belonging and change management, lasts from four to six months, when the BackOffice systems are fully integrated, and the operation is handed over to Rede D'Or São Luiz. The Company currently has 12 integration projects for new units in progress, in the states of Mato Grosso do Sul, São Paulo, Paraíba and others, with an indirect positive contribution to their economy. in several states + for new units including Mato Grosso do Sul, São Paulo, Paraíba and others. 12 INTEGRATION PROJECTS Positive impact ON LOCAL ECONOMY Through the creation of job positions in healthcare and other sectors. Organizational climate Still amid the pandemic, in 2021 our In- House Communication continued to be grounded in the three pillars defined in 2020: Clearly and widely disseminate information; Engage; Foster increased employee productivity, trust, satisfaction and retention. In order to further motivate and appreciate employees in battling against Covid-19, we launched the "We are stronger TOGETHER" campaign in 2021. Several initiatives were developed, both corporate and local (at the units), focused on supporting, motivating, engaging and strengthening the purpose and pride of belonging. The campaign's main purposes include: The "we are stronger TOGETHER" campaign developed several initiatives, both corporate and local, focused on supporting, motivating, engaging and strengthening the purpose and pride of belonging. Further strengthen engagement, the purpose of caring and the feeling of being proud to belong to the group of front-line workers against COVID-19; Disseminate positive messages to the hospital teams; Gather and spread patients' stories and feelings; Communicate about the means and actions related to mental health and decompression; 125 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 126
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