Commercial Bank Investment and Financial Health Review
Commercial Bank Response to COVID-19
Accelerated digital transformation strategy
Focus on digital tools that reduce the need for human
interaction
Launched new digital products
80/20 work from home
Critical functions split across sites to ensure business continuity
Branches: electronic appointment system and protective health
measures in place
Customer
and Staff
Safety
Household
CB Worker PayCard
سي بي سمارت لكشوف الرواتب
CB SMART Payroll
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CB PAY
Digital
For Merchants
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Uptake of virtual meeting technologies
◆ Bank interactions becoming more advisory (risk
outlook/wealth management)
· Opportunity to extend relationship management
model to a wider base
Advisory
Risk
De-risking and de-emphasized
concentration in certain sectors
Focus on government and public sector
Prudent new business origination
Supporting
our
Customers
Postponed loan installments and interest payments
◆ SMEs receiving concessionary interest rates in
affected sectors
Supporting National Response Guarantee
Programme
Increased customer communication
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